SHIPPING AND RETURNS

WE SHIP WORLDWIDE.

ORDERS ARE TYPICALLY ARRIVING 

INSIDE ISRAEL WITHIN         1 - 5 BUSINESS DAYS

USA & WESTERN EUROPE    5 - 12 BUSINESS DAYS

REST OF THE WORLD            UP TO 14 BUSINESS DAYS

(EXCLUDING WEEKENDS AND HOLIDAYS, NOT INCLUDING THE DATE OF ORDER) 

OUR WORLDWIDE SHIPPING RATES AND FEES ARE AS FOLLOWS:

Destination Service Rate Days
Israel
Pickup points next to you
UPS
Accessories only
6 USD //
Free shipping on orders above 399 NIS
1 -3  Business days
Home Delivery
Prints & Frames
Tamnon
20 USD   //
Free shipping on orders above 399 NIS
1 -3 Business days
USA &
Western Europe
Express Home Delivery
Fedex

40 USD // 5 -12 Business days
Rest of the World Express Home Delivery
Fedex

65 USD // 10-12 Business days
 

 

EXCHANGES AND RETURN POLICY:

In that case and according to the Consumer Protection Regulations (Cancellation) 2010: We DO NOT accept any exchange or return of the goods unless the product is damaged upon arrival, in that case, please contact us at  info@conceptstore.com within 3 days of getting your order and we will find a suitable solution with you.


CHANGING SHIPPING ADDRESS OR CANCELLING ORDERS:

Just send an email to info@conceptstore.com with your order number and /or new address with in 1 hour of placing your order, and we will modify your order accordingly. Your orders are processed quickly, therefore we cannot guarantee that your order will be cancelled or that the shipping address will be changed.

 

DUTIES AND TAXES CHARGES:

Duties and Taxes charges may apply at the discretion of customs. These charges differ from one country to the other; compliance with the law as regulated at the customer’s designated country is his responsibility alone, CONCEPTSTORE shall not be held responsible in any way.

Cases where shipped orders were held in Customs due to refused VAT payments by customers may lead to sent-back orders, shipped back to CONCEPTSTOREs warehouse. Should that be that be the case, CONCEPTSTORE shall refund the purchase while charging for both outgoing and returning shipping fees, which will be deducted from the refund total.